||Any time an incident occurs in the Library or on Library
grounds, of which a staff member feels the Director should be aware,
an incident report form should be submitted. An “incident”
may range from a patron complaint to deviant or criminal behavior.
If deviant sexual or criminal behavior is reported by staff by
a patron (or if staff witnesses this behavior), the police should
be called immediately. Names and phone numbers of witnesses should
If a patron is upset, staff should remain calm and supportive.
Do not interrogate the person, but escort her/him to a private office
until the police arrive. An incident report form should be filled
out immediately and sent to the Director.