Since launching with our new Evergreen catalog in May, the single biggest request from patrons has been this:
How do I see what number I am on the wait list for an item I have on request?
Previously, patrons had to contact the library and have staff look this up. But now this feature has been added to the My Account screen, so patrons can log in and see this information themselves.
To view this, use your barcode and PIN combination to log into your My Account. Next, click the “Items on Hold” tab, which will list everything you have on hold. And now, as seen in the image below, the “Status” column will tell you the number you are on the wait list, how long the wait list is total, and also the number of “potential items” that can fill this hold:
There are a couple things to note with this listing:
- The “potential items” means the number of copies of that item (at all MVLC libraries) that are available to fill the hold (this automatically ignores copies that are lost, missing, library-use only, or any other item that can’t fill the hold)
- Your number is your position in the whole holds queue, regardless of where other people in line are going to pick up their item. Your wait might actually be shorter than expected, because the only people who are really “ahead” of you in line are the people who are also picking up their item at the same library as you.
So, if you’re #42 on a list of 156, but only 3 other patrons want to pick up the item in the same library as you, then you’re really only #4. And Evergreen will fill all holds at one library before moving on to the next, so if the item ends up at your pickup location, you’ll get it before the other 155 people on the list
Filling holds can be complicated, so if you have any questions about what your Status column means, or the particulars of how the catalog works, please see a library staff person.
Also, this new feature marks another feature made possible by consortium developers. One main reason this catalog was chosen was that we can add to it – if you have any other suggestions, please contact Brian Herzog, Head of Reference, at email@example.com or 978-256-5521 x211.