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Pick up your items 24/7 at the main library

To request pickup at the main library's outdoor lockers, simply select "Chelmsford Main - Lockers," as your pickup location, when you are placing the hold.  

  1. When the item(s) are "ready for pickup" you will receive a notification.  
  2. At the lockers, scan your card using the scanner (below the touch screen, slightly to the right).  Or, type in your library card number on the touch screen
  3. Tap "Pick up items"
    1. If all your items are in a single locker, a locker door opens.  Retrieve your items and close the door.  Tap either "Done no receipt" or "Done receipt."  

    2. If you have more than one locker, tap "Open Locker."  A locker door will pop open.  Retrieve those items and close the locker door.  Repeat, tapping "Open Locker" for each locker assigned to you. When you have retrieved all your items, tap either "Done no receipt" or "Done receipt."  

       

FAQ

You have 7 days from the "ready for pickup" notification to pick up your items.  

No.  Because the lockers are a popular resource we cannot extend the pickup window beyond the initial 7 day period.  

You will either need to know your full card number in order to type it in, have the physical card with you, or be able to pull up and scan the digital card in the Merrimack Valley Library Consortium app, to use the outdoor lockers.  

Note that if you receive your "ready for pickup" notification by email, that number, starting with a 2 or a 9, is printed near the top of the message.  

If you need assistance with this please contact the library.   

We cannot place electronics, Library of Things items, or museum passes in the lockers.  Books, CDs, magazines, DVDs, Books on CD, and Playaways are all fine to go in the lockers.

Items are checked out when you pick them up.

Yes!  If you call us when you arrive (during open hours), we are happy to bring your materials out to your car.  

Not quite.  Both offer 24/7 pickup, but lockers at MacKay follow a different process.  Find out how to request a locker the MacKay branch library, 43 Newfield St. in North Chelmsford.

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