Library Technology Manager Job Description

TOWN OF CHELMSFORD – POSITION DESCRIPTION 

Library Technology Manager 

Job Class:  Grade 6
FLSA: Non– Exempt
Date Prepared:  10/30/23
Union Status:  N/A
Department:  Library                
Wages set by Schedule (Non-Union) 

Summary: 

This position works with library management to plan, develop, and enhance the technology systems that make library services possible. Manages the library’s networks and user accounts. Supports library staff and patrons by maintaining and trouble-shooting technology and providing staff training and instructional materials. Coordinates technology behind the library website and connections to MVLC and third-party services. Oversees the library technology budget and associated capital projects. Initiates and manages relationships with vendors and works with Town IT department to bring projects to fruition.  

Essential Duties and Responsibilities: 

  1. Manage, maintain, troubleshoot, and update the library’s physical, virtual, and cloud networks. Develop and maintain accessible, reliable, and secure technology systems. 
  2. Manage, maintain, troubleshoot, and update a wide variety of library computer and network applications, equipment, hardware, and software, for staff and the public. 
  3. Work with library leadership to create and implement long-term technology plans and advise on immediate and near-term projects.   
  4. Work with consortium (MVLC) staff, the Town IT Department, and contract vendors to support library technology systems and meet the Town’s networking requirements. 
  5. Provide support, instruction, and training to staff on internal technology use, verbally and in writing, in an approachable and engaging manner.  
  6. Work directly with contractors including requesting cost estimates and tracking projects. With the Library Director select appropriate vendors for support, expertise, or repairs.  
  7. Manage and coordinate the technology supporting the library’s internet presence including web site, event and room reservation calendars, and social media accounts; monitor current and emerging applications to advise on decision-making  
  8. Maintain high level of awareness of current state of library technology systems; proactively address potential or pending needs. 
  9. Manage technology budget and review and approve invoices. 
  10. Support Library Director in researching and creating presentation materials for capital project requests for technology upgrades. 
  11. Be available during and outside of regular library hours to respond to urgent technology needs to prevent downtime, security breaches, or damage.  
  12. Keep abreast of technology trends and developments through continuing education; apply relevant advances in proactive and innovative ways. 
  13. Manage meeting room technology, including audiovisual and virtual capabilities, and support and instruct staff in their use.  
  14. Act as backup to Facilities Manager as needed. 

The above are typical tasks regularly performed but additional related tasks requiring equivalent skills and responsibilities may be performed as service requirements change. 

 Minimum Qualifications: 

  • Bachelor’s degree strongly preferred, plus relevant technology experience, including networking, Active Directory, cloud services, and IT security; familiarity with Microsoft Azure is a plus 
  • Technical proficiency with common productivity and communications applications, operating systems, devices, and platforms  
  • Excellent interpersonal skills and experience with staff training and support 
  • Strong commitment to internal customer and public service; previous experience in library or municipal environments preferred 

Skills, Knowledge and Abilities: 

  • Demonstrated ability to maintain, install, troubleshoot, and upgrade hardware and software, including common operating systems and platforms 
  • Up-to-date knowledge of networking (LAN, wireless, and cloud), including issues of security, privacy, and usability  
  • Ability to work both independently and as part of a team, prioritize, and manage multiple detailed tasks through frequent interruptions 
  • Project planning and management skills including third-party vendor relationships   
  • Ability to interact professionally with colleagues, library patrons, service providers, contractors, and vendors; ability to resolve conflicts with diplomacy, maintain harmonious working relationships, and adapt to change 
  • Interest in learning new skills and broadening knowledge and experience 

Physical Demands: 

  • This position operates in a normal library environment and involves standing, walking, or sitting for extended periods, repetitive movements, substantial carrying and lifting of computer equipment, and the ability to move between floors   
  • Moderate to considerable physical activity; handling of objects up to 40 pounds, climbing ladders, and use of protective equipment 

Supervision:
This position reports to the Director and does not directly supervise any employees.  

Evaluated By:  
Performance is evaluated annually by the Library Director. A copy will be filed in the employee’s personnel record.